Frequently Asked Questions
How can I become a member?
You can easily become a member by filling out the "Register" form that comes after clicking the "Register" icon on the top right of the homepage.
I forgot my password, what should I do?
Click on the "Forgot Password" link on the "Register-Member Login" screen on our homepage. Type your e-mail address on the new screen that opens. After this process, an e-mail will be sent to your membership e-mail address for a password change. You can create your new password by clicking the "Reset Password" link in the incoming e-mail.
How can I unsubscribe?
To cancel your membership, you can submit your request by following the Contact Us-Online Shopping steps.
How can I update my membership information?
You can track your return shipment with the cargo tracking number given to you during product shipment. After your product reaches our company, its transactions are completed within 2 business days. Weekends and public holidays are not counted as working days.
How can I make my payments?
You can make your payments securely and easily with your credit or debit card with Paytr payment systems.
Can I change my payment method?
As long as you do not take any action, your payment will be made through the payment method you used in your first order. If you want to change the payment method after placing your order, you must cancel your order and place an order again.
How safe am I at checkout?
Your credit card information is only used when ordering on our site. No information is kept in our database in a way that risks the security of your credit card information. In order for you to shop securely on our site, an SSL certificate, which provides worldwide credit card security, is used.
Is there a 3D Secure system?
All orders on our online site are given with the 3D Security System.
I'm having trouble with the payment process, what should I do?
The following reasons may prevent the payment step from being completed. 1. The credit/debit card is closed to online shopping. 2. Insufficient credit/debit card limit. 3. Attempting a transaction with a credit/debit card from abroad. 4. Instant technical problems. 5. Unable to access the 3D system due to a different mobile phone registered in the bank. You can submit your request by following the Contact Us-Online Shopping steps.
I sent an e-mail to Rey Organic about my order/account, but I did not receive a response. What should I do?
We work between 09:00 and 18:30 on weekdays. We take care to respond to all your e-mails as quickly as possible. You can be sure that we will get back to you as soon as possible, even if there are disruptions due to the density.
Do I need to create an account when ordering?
You do not need to create an account when ordering, but creating an account will make your transactions easier both when ordering and paying. With your Be People account, you can:
You can check the status of your current order in the "Order Tracking" section.
You can see your past orders.
You can update your account information by changing your address and phone number.
You can register multiple delivery addresses.
By registering your credit card in the system, you can make it easier for you to process your next orders.
When will my order be billed?
Your invoices will be sent to your address via e-mail as soon as possible after placing your order.
How do you reflect the shipping fee and taxation on the invoice?
Our products include VAT. The shipping fee is reflected on the invoice except for certain campaign periods. The shipping fee is calculated as a standard rate based on a specific weight and location. For orders over a certain weight and for remote locations, the pricing system of the contracted cargo company is applied.
How can I track my order?
If you are not a member, you can track your order using the tracking number sent to your e-mail. If you have an account on Reyorganic.com, you can monitor the progress of your order from the "Order Tracking" section.
How can I return a product I bought?
You can return the product you have purchased, provided that it has not been used within 14 (fourteen) days from the date of receipt. Your return process will be initiated after the product is inspected by Be People.
Which products are not refundable?
Products that have passed 14 (fourteen) days after the delivery date cannot be returned. In addition, it is not possible to return used food products, personal care products and personalized products.
Orders from Abroad
Which countries do you deliver to?
We are currently delivering to the UK, other country information will be added later.
How will I make the payment?
You can make your payments securely with the payment method you choose through the system.
Do prices vary from country to country?
The prices of the products are converted into currencies in an up-to-date manner. Therefore, you can make your payments in the currency you use for your orders. The amount of your payments will be reflected in the currency you use on your credit card.
